Refund policy

Returns & Refunds

At VEROSHAPE, we want every customer to feel confident when placing an order. That is why we offer a 60-day satisfaction guarantee under clear and fair conditions. This policy explains when a return may be accepted, how refunds are reviewed, how shipping fees are handled, and what to do if an item arrives damaged, defective, torn, or incorrect.

60-Day Satisfaction Guarantee

You have 60 days after receiving your order to contact us if you are not satisfied with your purchase. Our 60-day satisfaction guarantee allows eligible customers to request a return review within this period.

Please note that the 60-day satisfaction guarantee does not mean every item is automatically refundable in every condition. To protect hygiene, quality, and fairness for all customers, returned items must meet the return conditions listed below and must be inspected before any refund decision is made.

Return Eligibility

To be eligible for a return, items must be in returnable condition. Trying on the item briefly is allowed, but the product must remain clean, unused beyond try-on, and suitable for inspection.

Returned items must be:

Unworn except for a brief try-on
Unwashed
Unaltered
Clean and free from stains, odors, deodorant marks, perfume, hair, or signs of heavy use
Returned with the original packaging
Returned with all included items from the order, when applicable
Approved for return by our support team before being sent back

Because VEROSHAPE products are close-fitting bodywear garments, every returned item is inspected before a refund decision is made. Items that are not in returnable condition may be refused.

Items That May Not Be Accepted for Return

Returns may be refused if the item is no longer in returnable condition.

This includes, but is not limited to, items that are:

Heavily worn or used beyond a brief try-on
Washed
Altered, cut, stretched, or modified
Damaged by the customer
Stained, marked, perfumed, or affected by body odor
Returned with deodorant marks, hair, dirt, or visible signs of use
Returned without original packaging
Returned without prior approval from our support team

Damaged, Defective, Torn, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, torn, or incorrect, please contact us immediately at support@veroshape.com.

Please include your order number and clear photos showing the issue. Once reviewed and approved, damaged, defective, torn, or incorrect items may qualify for a replacement, store credit, or refund, depending on the situation.

We will always make it right if the issue is caused by a product defect, shipping damage, or an error in the item sent.

How to Start a Return

Email support@veroshape.com with your order number.
Tell us the reason for your return request.
Wait for return approval and instructions from our support team.
Ship the item back using the return instructions provided.
Once received, the item will be inspected before a refund decision is made.

Items sent back without first requesting a return and receiving approval will not be accepted.

Return Shipping

We do not currently provide prepaid return shipping labels for standard returns.

If the return is not due to an approved damaged, defective, torn, or incorrect item, return shipping costs are the responsibility of the customer.

Return shipping costs may vary depending on your country, location, and carrier. We recommend using a trackable shipping service and keeping your return tracking number until your return has been received and reviewed.

Original Shipping Fees

For standard returns that are not related to an approved damaged, defective, torn, or incorrect item, the original shipping fee paid at checkout is non-refundable, unless required otherwise by applicable law.

If your return is approved after inspection, the refund will apply to the product price only. The original shipping fee will not be refunded for standard returns based on personal preference, sizing, fit, comfort, compression feel, change of mind, or similar reasons.

Refund Review

Once your return is received, our team will inspect the item to confirm whether it meets the return conditions. We will then notify you whether your refund has been approved or declined.

If approved, the eligible refund will be sent automatically to your original payment method within 5 business days.

For approved standard returns, the refund applies to the product price only. Original shipping fees are non-refundable unless the return is due to an approved damaged, defective, torn, or incorrect item, or unless required otherwise by applicable law.

Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact support@veroshape.com.

Exchanges

If your issue is related to sizing, fit, or compression level, please contact our support team before requesting a refund. In many cases, a different size may provide a better result.

If an exchange is approved, our team will provide the next steps.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be in the same condition that you received it, unworn or unused except for trying on, with original packaging intact and proof of purchase available.

Where applicable consumer law requires a different refund or shipping treatment during the EU 14-day cooling-off period, we will handle the request according to the applicable legal requirements.

Non-Returnable Items

Certain items may not be eligible for return, including:

Custom products
Personalized items
Items returned in used, washed, damaged, stained, perfumed, or non-returnable condition
Items returned without original packaging
Items returned without prior approval