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Returns & Refunds
We want you to feel confident ordering VEROSHAPE. That’s why eligible purchases are protected by our 60-Day Money-Back Guarantee.
If something isn’t right, contact our Customer Service team. Returns, exchanges and claims are handled under the conditions below so that every request can be reviewed fairly and consistently.
60-DAY MONEY-BACK GUARANTEE
You have 60 days from the date your order is delivered to contact VEROSHAPE and request an eligible return.
The 60-Day Money-Back Guarantee is intended to give you time to receive your order, carefully check the fit and decide whether VEROSHAPE is right for you.
Return eligibility, product condition, shipping responsibility, inspection and refund processing are subject to the terms described below.
CHOOSE YOUR SIZE BEFORE ORDERING
VEROSHAPE is a firm compression garment, so choosing the right size is important.
Before ordering, we strongly recommend using the VEROSHAPE Find Your Size tool . It considers your body profile and compression preference to help identify the most appropriate starting size.
Important distinction
- If you receive the exact size you ordered but later prefer another size or compression feel, this is treated as a customer-initiated size exchange or return.
- If VEROSHAPE sends a different size from the size shown on your confirmed order, this is treated as a VEROSHAPE fulfillment error.
RETURN ELIGIBILITY & PRODUCT CONDITION
A reasonable try-on is permitted to evaluate size, fit and compression. However, a try-on is different from extended wear.
To remain eligible for return, the product must be:
- Unwashed
- Unworn beyond a reasonable try-on
- Clean and free from stains, deodorant marks, perfume, body odor, hair, dirt or other visible signs of use
- Not cut, altered, modified or customer-damaged
- Free from excessive stretching or damage inconsistent with a normal try-on
- Returned with its original VEROSHAPE product packaging
Products that do not meet these conditions may be considered ineligible for return or refund after inspection.
RETURN AUTHORIZATION IS REQUIRED
Do not send a product back without first contacting us.
A return request must first be reviewed by VEROSHAPE Customer Service. If approved for return, our team will provide the instructions required to send the product back.
Products returned without prior authorization, without sufficient order identification or outside the approved return process may not be accepted or processed.
HOW TO REQUEST A RETURN
- Contact support@veroshape.com .
- Include your order number.
- Tell us which item(s) you wish to return and the reason.
- Wait for Customer Service to review the request.
- If authorized, follow the return instructions provided.
- Keep your shipping receipt and tracking information until the return has been received and completed.
RETURN SHIPPING
For a standard return requested because of fit, preference, change of mind or another reason not caused by VEROSHAPE, the customer is responsible for shipping the product back.
- VEROSHAPE does not currently provide prepaid return labels for standard customer-initiated returns.
- We strongly recommend using a trackable shipping method.
- Please retain proof of shipment and tracking until VEROSHAPE confirms receipt of the return.
Until an approved return is received by VEROSHAPE, responsibility for the return shipment remains with the sender, except where applicable law requires otherwise.
SIZE & FIT EXCHANGES
If you received the size you ordered but would prefer another size, contact Customer Service to request an exchange.
For an approved customer-initiated exchange:
- The customer is responsible for the cost of returning the original product.
- VEROSHAPE covers the outbound shipping cost of the approved replacement.
- The replacement is sent using the same shipping level purchased with the original order: Standard for Standard orders and Express for Express orders.
Before selecting a replacement size, we strongly recommend using our Find Your Size tool or contacting Customer Service for assistance.
DAMAGED, DEFECTIVE, WRONG OR MISSING ITEMS
If VEROSHAPE made a confirmed fulfillment error or your product arrives defective or damaged, we will correct the issue at no additional cost to you.
Examples include:
- A product arrives damaged or defective
- The size or product received is different from your confirmed order
- An item included in your confirmed order is missing from the shipment
These claims must first be reviewed and confirmed by VEROSHAPE Customer Service.
Once a VEROSHAPE error is confirmed:
- You will not be charged to correct the issue
- You may keep the incorrect or defective item
- The replacement or missing item will be sent with Express Shipping at VEROSHAPE’s cost
EVIDENCE REQUIRED FOR PRODUCT OR ORDER CLAIMS
Claims involving a damaged, defective, incorrect or missing product must include clear supporting evidence.
Depending on the issue, we may require:
- Clear photos showing the claimed defect or damage
- Photos showing the product, size or color received
- Photos of the contents of the shipment
- Photos of the shipping package or shipping label
- Other information reasonably required to verify the claim
VEROSHAPE may review the order record, fulfillment information, carrier information and submitted evidence before determining whether the issue qualifies as a confirmed product or fulfillment error.
RETURN INSPECTION & APPROVAL
Receiving a return does not automatically mean that a refund has been approved.
Once the returned product arrives, VEROSHAPE reviews the item and verifies that it matches the approved return request and the eligibility conditions described in this policy.
If the returned item shows signs of extended wear, washing, alteration, customer-caused damage, contamination, missing packaging or other conditions inconsistent with this policy, the return may be declined.
REFUND AMOUNT & ORIGINAL SHIPPING
For an approved standard return, the refund is based on the amount actually paid for the returned product after any discount, promotion or bundle pricing applied to the order.
- Compare-at prices, original retail prices or pre-discount prices are not used to calculate the refund.
- Original outbound shipping charges are normally non-refundable for customer-initiated returns.
- Different treatment applies where the issue is a confirmed VEROSHAPE error or where applicable law requires otherwise.
PARTIAL RETURNS FROM BUNDLES
Eligible products purchased as part of a multi-item order or bundle may be returned individually.
- The refund reflects the actual discounted value allocated to the returned item(s).
- Original shipping charges are normally not refunded for a standard partial return.
- Confirmed VEROSHAPE errors are corrected at no additional cost to the customer.
REFUND PROCESSING TIME
Once a return has been received, inspected and approved, the eligible refund is issued to the original payment method within 5 business days.
Banks, credit card providers and payment processors can require additional time to post the funds to your account after VEROSHAPE has issued the refund.
If more than 15 business days have passed after VEROSHAPE confirmed your refund was issued, contact support@veroshape.com .
EUROPEAN UNION CONSUMER RIGHTS
Customers covered by European Union consumer law may have additional statutory rights, including a 14-day right of withdrawal for qualifying online purchases.
Where applicable mandatory consumer law provides rights that differ from the commercial VEROSHAPE 60-Day Money-Back Guarantee, those statutory rights will be respected.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded.
QUESTIONS OR ORDER DISPUTES
If you believe there is a problem with your order, delivery, product or refund, please contact VEROSHAPE Customer Service first so that we have the opportunity to investigate and resolve the issue.
Email support@veroshape.com and include your order number and relevant supporting information.
